Ecommerce Store

Gift Card/coupon/discount/promotion Code

Applying a gift card/coupon/discount/promotion code is simple! At Checkout, simply type the gift card/coupon/discount/ code into the box. Then, click the orange button that says “Apply.” Coupon terms and conditions:
  1. Only one Code can be used per purchase.
  2. For one-time use only and are subject to additional requirements unless otherwise stated
  3. Minimum spend for free delivery is RM100

No, gift codes are not stackable. Gift card/coupon/discount/promotion codes are for one-time use only and are subject to additional requirements unless otherwise stated.

Return and Replacement

Exchange/return of goods* is allowed on a case-to-case basis up to 7 days from the date order is received, provided the items are in the original condition.

  1. All items should be in original condition, unopened.

  2. To keep hygiene standards high, collars, beds, cages, and all other wearables are not eligible for exchanges and returns.

  3. A $10 delivery fee will be imposed on exchanges and returns due to a change of mind. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days.

  4. [CLEARANCE] items are not eligible for refund/exchange.

Repacking

We offer repacking service ($3 service fee charges) for bags above 10kg. Tick the checkbox “repack” option.

The bag is packed into 3-4 separate smaller bags and sealed with heat to maintain the maximum freshness of kibbles! (standard repack size)

Perropoints

There are many ways to earn perropoint:

  1. Sign up as a member with us & earn 200 perropoints!
  2. Follow us on instagram & earn 100 perropoints!
  3. Like us on facebook & earn 99 perropoints!
  4. Share us on facebook & earn 100 perropoints!
  5. Leave us a product review & *earn 60 perropoints! *(Limited to 1 product review per day)
  6. Place an order and earn the points from your total spending based on your tier.
  7. Know someone who is a paw-parent? Refer them to perromart & earn 700 perropoints and your friends & family will get a 7% off their first purchase!

You can redeem your perropoints to get vouchers! For example, 500 perropoints can be redeemed for $5.

Yes, points will be expired after 1 year of inactivity. The point balance will be reset to 0

Simply log in to your account, go to My Account, find and copy your unique referral link. You can easily paste it into an email, chat, or social media message to your friends!

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